NESDA Member Benefits

There are many reasons to join NESDA, but most join because of the outstanding member benefits and programs we offer, not available anywhere else.  If you are a professional servicer, please browse the list of benefits on this page to learn what we offer.  If you are not currently a member, join NESDA as a servicer and begin to reap the benefits.  If you are not a servicer, but you offer products to the professional service community, you may qualify to become a Corporate Member.

ACCESS TO THE NESDA.COM “MEMBERS ONLY” AREA
Members receive a unique username/password to allow entry into the protected area of the NESDA website. This section is always growing and contains helpful information for servicers, such as Service Literature, Training Materials, and Schematics that the general public and non-members are not able to see. Currently, Hitachi, LG Zenith, JVC, Mitsubishi, Panasonic, Pioneer, P&F USA, Samsung, Sony, and Yamaha are allowing access to either a website or technical assistance through NESDA “Members Only.”

NESDANET, THE E-MAIL SELF-HELP COMMUNITY FOR NESDA MEMBERS, PLUS THE NESDANET FORUMS
Current NESDA members are offered the opportunity to join NESDAnet, the e-mail forum for the exchange of industry-related information and technical/parts assistance. Two “lists” make up NESDAnet — one list is just for servicers, and the other is for servicers as well as manufacturer and distributor representatives, warranty companies, and others with an interest in the service industry. Members are able to discuss service and management concerns, seek out parts and technical assistance, and converse on topics of interest.

The NESDAnet Forums are broken down into sections on topics of interest, such as Industry News Forum, Parts Reference Area, Diversification, Appliance Discussion, and Technical Reference Forum. You can upload photos, diagrams, charts, video, etc., which you can’t do on the more traditional NESDAnet email list. The forums are not as highly used as NESDAnet, however, there is a lot of useful information for members to access.

If you are not yet a member get a 30-day FREE, no-obligation trial of NESDA and NESDAnet.

Members Savings Program

THE BUYING GROUP (TBG) MEMBERSHIP, OFFERING DISCOUNTS INCLUDING STAPLES, ADP PAYROLL, AND LOW-RATE CREDIT CARD PROCESSING
NESDA members can save on business purchases through a benefits program offered by The Buying Group (TBG). TBG offers collective buying power through a group of suppliers that includes Staples, ADP Payroll and Employee Screening, and AWIN/BFI Waste Management. The membership fee is covered by your NESDA membership.

More than 15 additional companies are also included that offer operational, human resources, marketing and customer communications services. One of the greatest savings opportunities available to members in this program is through Staples. Office supplies purchased through Staples are discounted from 8-32%, when ordering through the Staples website using a TBG username and password. Additional business services are available at a discounted rate. For more information, or to sign up call 941-330-8050, or click here to visit The Buying Group website and sign up as a NESDA member. (Note: Your Buying Group membership will not be approved until your NESDA membership is confirmed.)

YOUR OWN LISTING AT TVREPAIRPROS.COM, THE NESDA SERVICER LOCATOR
Members engaged in active servicing will want to be listed in the online locator at www.TVRepairPros.com. Consumers can use the locator to find service either by state, or by ZIP code with closest proximity. The brand and type of products you repair, NESDA/ISCET certifications, CSC status, and contact information with a map may be displayed to allow someone seeking service to find you. Additionally, a link is provided for consumers to request service from you via e-mail. If you are already a member and have not yet provided information for us to complete your listing, or you are unable to find your listing on our site, click here or contact us about updating your listing info.

NESDA EXTENDED WARRANTY PROGRAM THROUGH MACK WORLDWIDE WARRANTY
NESDA members may sell extended warranty coverage to their customers for products they already own, even if the original warranty has expired. The NESDA member will get the service call if the item needs to be serviced within the extended warranty period. Members, see additional information in NESDA Members Only to apply and set up access to this program. (Some restrictions apply.)

FUEL COST SAVINGS PROGRAM THROUGH FLEETCOR AND FUELMAN
Offers NESDA members up to $.03 rebate per gallon on gasoline purchases and an additional $.03 rebate per gallon on purchases from Fuelman locations.

TECHMATE, THE TIPS PROGRAM FOR NESDA MEMBERS
Current members of NESDA and NESDAnet receive ongoing access to a growing web-based tips program that includes tips from several major electronics manufacturers. The tips program contains thousands of useful tips.

NESDA SPARE PARTS DATABASE
NESDA members have access to the Spare Parts Database, a secure area on our website where you can browse spare parts other members have for sale or post your own spare parts if you have parts to make available to others.

MEMBER DISCOUNTS ON PARTS
Members receive discounts from several parts distributors as a benefit of membership. Members are also entitled to substantial discounts off the regular prices of NESDA’s industry-serving programs. Savings are available for many books, video training tapes, computer software, computerized service tips, and specially selected products.

NESDA CREDIT CARD PROGRAM
NESDA has partnered with RBS WORLDPAY, through The Buying Group (TBG). Merchants of every size rely on RBS WORLDPAY for high-performance electronic transaction processing. With RBS, merchants can accept debit, credit, EBT cards and checks quickly, securely and cost-effectively. Merchants can also rely on RBS’s innovative e-funds distribution, stored value cards and e-commerce solutions. In addition, RBS WORLDPAY offers full-service ATM processing, daily settlement, cash management, toll-free support and reliable network connectivity.

RBS differentiates itself by focusing on a single-source approach to serving its customers. We control the entire processing cycle, including authorization, settlement, reporting and customer service. This strategy facilitates a truly integrated solution that gives Lynk customers one-call support and allows us to control quality from start to finish. The unique combination of WORLDPAY’S internally developed, proprietary processing systems and technology, as well as its direct interface to virtually every authorization system offers merchants of all sizes unsurpassed processing performance.

Member savings typically range from 10-25 %. The ability to work with a credit card processor partner (not a 3rd party bank) who will work with you to create a program which lowers your overall processing costs ( guaranteed or they will cut you a $ 100 check) while adding time saving management tools and value added services such as gift cards.

  • Single Source Provider — RBS WORLDPAY controls the entire process. We do not outsource anything. We do it all, We are a “Direct Processor”. There is no outsourcing, and no 3rd parties. We control the entire process, end to end.
  • Equipment — Seamless integration of existing equipment including POS Systems and stand alone terminals.
  • Fees — Association members will never pay application fees or reprogramming fees.
  • RBS WORLDPAY Assist — This is an online “account management tool” that allows merchants to go back a full 12 months to check on a single transaction or pull up any kind of report that they need, rather than having to search through old paper records. There is no charge for this service
  • Bankcard rates — RBS WORLDPAY guarantees to offer the lowest bankcard rates in the industry.
  • RBS WORLDPAY Edge — Makes sure that every debit card is processed through the debit network at a flat fee as opposed to paying a discount. rate.
  • RBS WORLDPAY VT — A host based virtual terminal on which not only can receipts be printed, but a merchant can also build a data base on each of his customers for future reference. www.lynksystems.com and click on payment services for more information.
  • RBS WORLDPAY Multi Pay — A system of automatic deductions from a customers’s credit card for those merchants who need a way to process recurring payments without having to enter manually each month, the credit card numbers and expiration dates.
  • Gift cards& Reward Cards — Many standard designs and custom cards are available.
  • Check Guarantee — Not only will we guarantee the face value, but we offer many other “enhancements” to cover all circumstances.

Contact TBG’s Mark Schiavone at 941-330-8050 for more information.

ACCESS TO THE NESDA INDUSTRY RELATIONS COMMITTEE FOR ASSISTANCE IN RESOLVING ISSUES
The Industry Relations Committee is charged with promoting effective communications between NESDA and manufacturers, distributors and other segments of the electronics service industry. This service provides NESDA members with a powerful tool that over the years has developed an outstanding track record. Serving as a conflict resolution service, the NESDA Industry Relations Committee contacts a manufacturer, contract provider or parts distributor to represent a servicer and resolve issues, like unpaid claims, or difficulties with electronic service literature. A servicer must submit a request form and provide specific written documentation to receive assistance. If you are a NESDA member, visit the Industry Relations page inside NESDA Members Only (last link in the blue NESDA Member Programs and Services box on the Members Only opening page) for more information and the forms you need to request assistance.

INDUSTRY MAGAZINE/MEMBER MAILING
ProService Magazine is a periodic publication of NESDA and ISCET.  Once a year, NESDA members receive a mailing containing items of interest to NESDA members, including proposed by-laws updates, and a member certificate. Please click here to view a listing of current and past issues of ProService Magazine available online.

ANNUAL DIRECTORY AND YEARBOOK
In the fall, the NESDA staff compiles/updates a resource directory, containing listings of manufacturers, distributors, educational sources, trade associations, trade publications, software and systems providers, service contract providers, and more. Included in the volume is a listing of  photos and contact information for the leadership of both NESDA and ISCET. In 2015, the directory became a downloadable online only PDF, available in NESDA Members Only or ISCET Members Only.  Additional information regarding ISCET testing, NESDA certification, and other material of interest is also provided. Supported by the sponsors listed on our home page, the current edition contains 120 pages and is packed full of information. If you are interested in becoming a yearbook sponsor, please click here for advertising information.

NESDA INSURANCE PROGRAM
(optional — requires a premium payment)
NESDA members may participate in an competitive, preferred rate insurance program offered by Benefit Resourcing, Inc. The program offers:

  • Group Health Insurance
  • Group Life Insurance
  • Short and Long Term Disability
  • Dental and Vision Coverage
  • 401(k)
  • Liability Insurance (Professional, General, Directors & Officers)
  • Building and Property Coverage
  • Workers Compensation

To get more information about the program and access the online quote system, please click here.

NATIONAL PROFESSIONAL SERVICE CONVENTION (NPSC)
(optional — requires an additional fee)
The annual gathering of NESDA members takes place in late July/early August for several days of meetings, training, and social events. Management seminars enable dealers to better understand all facets of business management. Technical seminars offer members a chance to learn and then practice those techniques through hands-on training. Although membership in NESDA is not required for attendance at the convention, many non-member attendees find it advantageous to join NESDA after attending a convention and seeing the benefits first-hand. First-time NESDA members who pay for a full year in advance may receive one complementary convention registration.* To learn more about NPSC, click here.

CERTIFIED SERVICE CENTER CERTIFICATION PROGRAM
(optional — requires an additional fee)
The Certified Service Center program is a nationally-recognized, industry-wide service center certification designed to provide way for conscientious, ethical, well-trained and well-equipped service centers to stand out from the pack. NESDA members receive credit for association membership toward the required fees for this program. Click here to visit the Certified Service Center website for more information.

MANAGEMENT CERTIFICATION
(optional — requires an additional fee)
In order to provide a meaningful standard and an incentive for service center managers to sharpen their professional skills, NESDA devised the Certified Service Manager exam. A manager who passes a written test based on his or her knowledge of profitable business operations and who has the required experience may become a “CSM” (Certified Service Manager). For more information on the CSM, click here.

TECHNICIAN CERTIFICATION
(optional — requires an additional fee)

  • The Certified Electronics Technician (CET) designation is a benchmark of competency sought after by many quality-conscious employers and concerned consumers. There are several available options for different areas of technical expertise such as audio, computer, video, etc.
  • The NASTeC appliance certification test is available to appliance technicians. Both of these tests are administered through ISCET, the technical arm of NESDA. Technicians who pass the test and exhibit the required professional experience and/or schooling may join more than 45,000 registered ISCET-CETs internationally.
  • The Multimedia Systems Technician (MST) is a very specialized Journeyman-level certification for those technicians involved with In Home Service (IHS). For more information on certification through NESDA/ISCET, click here.

LEGISLATIVE WATCHFULNESS
NESDA and its associate organizations keep a watchful eye on political and legislative activities at both the state and national levels. Contact is maintained with government officials to ensure early warning of proposed laws or rules that affect business and the industry. Communications are also maintained to assure the introduction of members’ views and positions into the political and legal process.

INDUSTRY AND MANUFACTURER RELATIONS
An open dialogue is maintained between NESDA and electronic product manufacturers to convey dealers’ special needs to them. NESDA seeks the intelligent interchange of information to benefit the entire electronics service industry and to improve the relationship between the technician and service dealer, manufacturers and distributors, and the consumers they serve. The NESDA Industry Relations Committee offers active assistance to represent servicer’s interests to manufacturers and contract providers.

*Some NESDA Members Only benefits require an extra fee.
**Registration ONLY; does not include travel, accommodations, or incidentals.